We're temporarily experiencing problems with our phone lines. For immediate support, please use chat.
Martin and Sandrine have completed their Certification in condominium property management (at ESG+ in collaboration with the RGCQ). At Groupe Vigilance, our mission is not limited to providing services.
This training represents a great opportunity for Sandrine and Martin to improve their understanding of the condominium environment, the challenges faced by administrators, and the realities on the ground.
This is how we continue to offer a rigorous, relevant service that is aligned with market needs.
Continuing education is an integral part of our commitment to excellence.
Since 2002, three generations have been dedicated to your security and that of your home. Vigilance Group, a specialist in water damage prevention, has installed over 6,000 valves and more than 45,000 water sensors in residential and commercial sectors, demonstrating unique expertise in this field.
Since 2017, CAA Quebec has recommended us across the province, a recognition that attests to the excellence of our expertise and the service we provide daily to the Quebec population. We hold all the necessary permits (RBQ) and insurance to efficiently carry out the required work. We offer turnkey services from A to Z and collaborate with a network of certified plumbers recommended by NOWA.
Vigilance Group provides turnkey services to over 25,000 clients with a dynamic team, experienced technicians, and carefully selected partners.
Name: 1 Wood
Location: Westmount
Directed by: Groupe Vigilance
Name: Le Boisé Notre-Dame
Location: Laval
Directed by: Groupe Vigilance
Name: Maison Outremont
Location: Outremont
Directed by: Groupe Vigilance
Name: Havre sur St-Laurent
Location: Château-Richer
Directed by: Groupe Vigilance
Name: 6 Argyle
Location: Saint-Lambert
Directed by: Groupe Vigilance
Name: Francheville
Location: Québec
Directed by: Groupe Vigilance
Name: Beaubien
Location: Anjou
Directed by: Groupe Vigilance
Name: Avenue Balmoral
Location: La Prairie
Directed by: Groupe Vigilance
Premature wear and tear of common areas, stairs, elevators, etc., caused by the constant comings and goings of contractors handling renovations.
Loss of revenue associated with the temporary shutdown of part or all of your services following the disaster.
Temporary relocation of your employees or tenants affected by the disaster.
Reduced productivity of employees working in a suboptimal environment.
| FEATURES | NOWA | COMPETITION |
|---|---|---|
| Link to the online platform | LTE | WIFI |
| Panel display | YES | NO |
| Battery life – sensors | 10 YEAR WARRANTY | NO WARRANTY |
| Backup batteries – panels | RECHARGEABLE | NON-RECHARGEABLE |
| Self-testing – sensors | DAILY | NO |
| Real-time valve monitoring | YES | NO |
| Valve maintenance | WEEKLY | NO |
| Updated, scalable system | YES | NO |
| SMS and email notification | YES | YES |
| Remote control | YES | NO |
| Mobile app | YES | NO |
| Encryption at source | YES | NO |
| Redundant data storage in Canada | YES | NO |
| Made in QUÉBEC | YES | NO |
*Pour certains produits
The water damage protection market is booming. Many companies are emerging from this trend. Some remain, others become shooting stars… leaving homeowners without support. As simple as it may be, this question says a lot about the solidity of the manufacturer.
With NOWA, the company’s history dates back to the advent of detection systems more than 15 years ago. NOWA has always been a leader in the market. Its products are now in their fourth generation.
Your choice of system is important because most insurers require it to be PREVCAN certified. Beware: if you choose a non-certified system, the insurer may consider that you are not well enough protected and may not offer any premium or deductible reduction. Ask for proof that the manufacturer is certified. prevcan.org
With NOWA, the products are PREVCAN certified.
Since your system will need to continue protecting your building for decades, its ability to be updated is essential. It must remain compatible with the latest technologies and protect you from increasingly sophisticated cyberattacks. Not all systems are upgradable, and some that are require human intervention that falls on you.
With NOWA, there is no planned obsolescence. Your system will be continuously updated remotely without any intervention on your part.
Puisque votre système devra continuer à protéger votre édifice pour une période s’étirant sur des décennies, sa capacité à être mis à jour est fondamentale. Pour qu’il demeure compatible avec les technologies les plus récentes, mais aussi pour qu’il vous protège de cyberattaques toujours plus sophistiquées. Tous les systèmes ne sont pas évolutifs. Et certains qui le sont requièrent une intervention humaine qui vous revient.
AVEC NOWA
Aucune obsolescence programmée. Votre système sera continuellement mis à jour à distance, sans aucune intervention de votre part.
Many Canadian companies offer products manufactured in China or elsewhere in Asia, meaning that quality control is not handled by the company selling you the system.
With NOWA, the company is 100% Quebec-owned. The systems are 100% designed and manufactured in Quebec. Before being sold, 100% of the units are tested in Quebec.
Digital threats are real and affect both individuals and large organizations. From the moment you buy a technology product that uses personal data, security becomes paramount and must cover the entire data lifecycle.
With NOWA, the system data is protected by hardware encryption on an isolated circuit. The data on the cloud portal is hosted in Canada and is redundant. The standards used comply with the recommendations of the Canadian Centre for Cyber Security.
State-of-the-art systems use endless testing loops to detect any problem preventively. One test is for the detectors, and another is for the valve. Be careful: know how to differentiate between valve maintenance and a functional test. During maintenance, a signal is sent to close and reopen the valve without the system ever receiving feedback on the success of the operation. Some systems are limited to maintenance only.
With NOWA, the detectors are tested daily. The valve is tested weekly, and an alert is immediately sent in case of malfunction.
Some insurers require an annual report listing the activities recorded on all the building’s systems. It may even be a condition for accepting your protection.
With NOWA, you can download an activity report from the web portal or the PRÉSENCE app.
The question seems trivial, but it is essential. Each condo typically has 10 detectors, and the cost of a battery ranges from 5 to 10 dollars. Calculate for a building with 15, 30, or 100 properties. When replacement must be done every two years or even annually, the added cost weighs heavily on your condo management budget. Not to mention the environmental impact.
With NOWA, the detector batteries have a 10-year lifespan. This duration is covered by a warranty.
Most manufacturers offer an online management platform. It is an interface that you will need to learn to use. Ask for a demonstration and ask questions. Can you see the status of all systems? Can you quickly identify where the alerting detector is? Is the platform up to date? When was the last update? Is it easy to transfer ownership? Pay attention to the user interface; it says a lot about the attention given to customers.
With NOWA, the building manager sees and controls all systems under their responsibility. The platform is simple, intuitive, and continuously developed in-house.
A condo owner deciding to reopen a valve in alert mode without considering why the valve was automatically closed is something we’ve seen before. Imagine the disaster! Make sure to choose a system that compartmentalizes access and limits rights according to circumstances. No user condo owner should be able to deactivate the system.
With NOWA, the detector batteries have a 10-year lifespan. This duration is covered by a warranty.
Many systems on the market require a Wi-Fi infrastructure to be installed as the router must be connected to the central modem by cable. With such an infrastructure, running wires becomes unavoidable. In a multi-story building, the installation work can become long, complex, and costly: running wires, drilling walls and slabs, etc.
With NOWA, the 4S system is hybrid; it uses both LTE and Wi-Fi networks. With LTE technology, the installation method does not require any wire running or drilling through walls or concrete slabs.
An alert will be sent in real-time as long as the system can communicate with the management platform. The same principle applies to remote control. Systems on the market maintain this link via Wi-Fi or LTE cellular network. The difference? The risks of disconnection are much higher with a Wi-Fi network: bandwidth weakening, router or modem hardware failure, required maintenance, password change, accidental disconnection, etc.
With NOWA, the 4S system is hybrid. It has its own SIM card and operates via LTE network. If necessary, it can also connect via Wi-Fi.
Post-installation support available in the days following installation is good. But you don’t install your system for a limited time; it must be a lifetime protection available at any time of day. What will happen if you need help in 5 or 10 years? On the weekend or during the night?
With NOWA, the PRÉSENCE service ensures you have lifetime 24/7 assistance for emergencies and remote system supervision.
All systems on the market issue a warning when a water leak is detected. But who is notified, and how? Is the online platform the only way to identify the alerting detector?
With NOWA, the user, administrator, and NOWA’s monitoring center receive the alert. All notification options are available: by SMS, email, online, and through the app. On-site, the screen also clearly indicates the detector in question.
Installation quality standards vary from manufacturer to manufacturer. Inquire about the requirements for your type of building. Is there a certification program? Do they have the required liability insurance? And most importantly, is the installer recognized by your insurer?
With NOWA, any project in a building with more than one property is systematically entrusted to a certified installer recognized by insurers. Certification levels are linked to the number of installations completed. Access to large-scale projects is reserved for the highest levels.
Some manufacturers choose to eliminate the control panel; the brain that communicates with the detectors and the online platform is attached directly to the inlet valve. This presents an economic advantage but also a downside; it means that it is not possible to know the system’s status or identify an alerting detector without using the online platform. You become entirely dependent on the online portal and the proper functioning of the Wi-Fi connection. Additionally, valve control is located in a hard-to-reach place.
With NOWA, the 4S control panel is a separate device from the valve. This panel is positioned in an easily accessible location. It has a screen that clearly identifies the system status as well as the concerned detector during an alert. And it allows for on-site valve control.
