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Protect Your Condominium from Water Damage

Discover our water leak detection systems for condominiums. They detect, alert, and automatically shut off the water—with 24/7 human service.

Vigilance Group, Certified Installer

Since 2002, three generations have been dedicated to your security and that of your home. Vigilance Group, a specialist in water damage prevention, has installed over 6,000 valves and more than 45,000 water sensors in residential and commercial sectors, demonstrating unique expertise in this field.

Since 2017, CAA Quebec has recommended us across the province, a recognition that attests to the excellence of our expertise and the service we provide daily to the Quebec population. We hold all the necessary permits (RBQ) and insurance to efficiently carry out the required work. We offer turnkey services from A to Z and collaborate with a network of certified plumbers recommended by NOWA.

Vigilance Group provides turnkey services to over 25,000 clients with a dynamic team, experienced technicians, and carefully selected partners.

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At Groupe Vigilance, our mission goes beyond simply providing services. Our passion for condominium management is passed down from generation to generation.

Martin Brousseau, President, and his daughter Sandrine Brousseau, Sales Director, recently obtained their Certification in Condominium Property Management from ESG+, in collaboration with the Regroupement des gestionnaires et copropriétaires du Québec (RGCQ).

This training reinforces our expertise and deepens our understanding of the condominium environment, the daily challenges faced by administrators, and the realities on the ground. For us, this is not just an academic step, but a concrete commitment to the quality, rigor, and transparency that characterize our services.

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With LAW 16, PREVENTION IS A MUST

Water damage is the leading cause of claims in condominiums. Under Act 16, condominium associations are evaluated as much on their risk management measures as on their track record: maintenance log, up-to-date contingency fund study, and transparency regarding claims. Today, the decisive advantage comes from technological prevention, particularly thanks to smart water shut-off systems that detect leaks and automatically shut off the water supply. Protection Condeau works with condominium associations in Quebec to reduce claims, stabilize premiums, and protect property values—for safer and more peaceful condominiums.

Why this is crucial for condominium associations?

Every water damage incident is costly, but it’s not just about money. It’s wasted time, tension between co-owners, and increased pressure on your board of directors.

With NOWA 4S, you can turn the fear of the next disaster into certainty: your building is monitored, protected, and compliant with Law 16. And most importantly, you can prove that you did the right thing.

  • Protect your self-insurance fund and gain credibility with your insurers.
  • Reduce emergencies and last-minute calls.
  • Comply with Law 16, paperless and hassle-free: your reports are generated automatically.
  • Ultra-reliable system, most recommended by insurers
  • 24/7 technical support for administrators

Why co-owners are adopting it

Every co-owner knows this silent worry: a leak at a neighbor’s place, a faulty valve, water damage that ruins floors and memories in minutes.

With NOWA 4S, that fear disappears. Your condo remains protected, even when you’re away. The system detects the leak, automatically shuts off the water, and sends you an instant alert. You can sleep soundly or go on vacation with peace of mind.

  • Automatic protection: the valve shuts off the water as soon as a leak is detected.
  • No intrusive installation: no drilling, no wiring, no impact on your decor.
  • Easy to use: a clear display panel and an intuitive mobile app.
  • Peace of mind: you control your system, wherever you are.
  • Discreet aesthetics: a modern design that blends naturally into your space.

NEWS

Some Achievements

Here are some of our accomplishments in condominium buildings.

Name: 1 Wood

Location: Westmount

Directed by: Groupe Vigilance

Name:  Le Boisé Notre-Dame

Location: Laval

Directed by: Groupe Vigilance

Name: Maison Outremont

Location: Outremont

Directed by: Groupe Vigilance

Name:  Havre sur St-Laurent

Location: Château-Richer

Directed by: Groupe Vigilance

Name: 6 Argyle

Location: Saint-Lambert

Directed by: Groupe Vigilance

Name:  Francheville

Location: Québec

Directed by: Groupe Vigilance

Name: Beaubien

Location: Anjou

Directed by: Groupe Vigilance

Name:  Avenue Balmoral

Location: La Prairie

Directed by: Groupe Vigilance

Customer Testimonials

Customer satisfaction is at the heart of our mission. Here are some testimonials that highlight the effectiveness of our solutions.

Protection Condeau, a Turnkey Service

Simple and Effective Protection Against Water Damage

NOWA is the first brand to have proven itself in water damage prevention, thanks to a system for detecting and controlling water leaks. Everything has been designed to be simple and secure. NOWA is the first brand recognized by insurers for its high reliability. The NOWA system is a proven technology that we continually improve. It also offers first-class service that never leaves you stranded once the installation is complete.

Advanced Technology

We use the NOWA 4S system, a fourth-generation solution for water damage prevention. It combines improved design, advanced features, and enhanced security, offering a simplified user experience.

A Hybrid System 24/7

NOWA 4S ensures precise leak detection and control, with an integrated screen for intuitive use. The infrastructure is hybrid (LTE and Wi-Fi). NOWA protects your condominium day and night. Whether the water leak occurs in your presence or not, or even in a neighbor’s unit above, life goes on without disruption.

Protection Mechanism

NOWA systems detect water leaks as soon as they occur and automatically shut off the water supply to prevent damage.

How It Works

NOWA detects and controls water leaks. When it notifies you of an incident, the worst has already been avoided. You can sleep peacefully or leave with peace of mind. To understand how it works, watch the video.

Avoiding the Worst Provides Extra Reassurance

The impact of water damage on your life and that of your neighbors goes beyond your insurance coverage. With NOWA, you are better protected than ever and avoid collateral damage due to a neighbor’s negligence.
Premature wear and tear of common areas, stairs, and elevators in the condominium caused by the comings and goings during renovations

Your condominium reserve funds are inevitably affected, despite reimbursement from your insurer

Irreplaceable items such as photos and mementos are part of the water damage losses that an insurer cannot replace
Your home becomes a construction site. It’s impossible to have a normal routine for days or even weeks
Fewer emergencies to manage as a condominium manager with the most reliable detection technology and remote control

Make the comparison

FEATURES NOWA COMPETITION
Link to the online platform LTE WIFI
Panel display YES NO
Battery life – sensors 10 YEAR WARRANTY NO WARRANTY
Backup batteries – panels RECHARGEABLE NON-RECHARGEABLE
Self-testing – sensors DAILY NO
Real-time valve monitoring YES NO
Valve maintenance WEEKLY NO
Updated, scalable system YES NO
SMS and email notification YES YES
Remote control YES NO
Mobile app YES NO
Encryption at source YES NO
Redundant data storage in Canada YES NO
Made in QUÉBEC YES NO
*Pour certains produits

Ask the right questions.

A simple guide to the important questions you should ask your representatives to help you make the best choice for you

You Are Under Our Protection

We believe that an administrator’s responsibility requires relying not only on a product but also on human support for as long as necessary. With the PRÉSENCE service exclusive to NOWA, you will never be left on your own. A team continuously watches over you.

FAQ ABOUT OUR RESIDENTIAL WATER DAMAGE PREVENTION SYSTEMS

To help you better understand how our systems can protect your home, here are answers to frequently asked questions.
HOW LONG HAVE YOU BEEN IN BUSINESS?

The water damage protection market is booming. Many companies are emerging from this trend. Some remain, others become shooting stars… leaving homeowners without support. As simple as it may be, this question says a lot about the solidity of the manufacturer.

With NOWA, the company’s history dates back to the advent of detection systems more than 15 years ago. NOWA has always been a leader in the market. Its products are now in their fourth generation.

Your choice of system is important because most insurers require it to be PREVCAN certified. Beware: if you choose a non-certified system, the insurer may consider that you are not well enough protected and may not offer any premium or deductible reduction. Ask for proof that the manufacturer is certified. prevcan.org

With NOWA, the products are PREVCAN certified.

Since your system will need to continue protecting your building for decades, its ability to be updated is essential. It must remain compatible with the latest technologies and protect you from increasingly sophisticated cyberattacks. Not all systems are upgradable, and some that are require human intervention that falls on you.

With NOWA, there is no planned obsolescence. Your system will be continuously updated remotely without any intervention on your part.

Puisque votre système devra continuer à protéger votre édifice pour une période s’étirant sur des décennies, sa capacité à être mis à jour est fondamentale. Pour qu’il demeure compatible avec les technologies les plus récentes, mais aussi pour qu’il vous protège de cyberattaques toujours plus sophistiquées. Tous les systèmes ne sont pas évolutifs. Et certains qui le sont requièrent une intervention humaine qui vous revient.

AVEC NOWA
Aucune obsolescence programmée. Votre système sera continuellement mis à jour à distance, sans aucune intervention de votre part.

Many Canadian companies offer products manufactured in China or elsewhere in Asia, meaning that quality control is not handled by the company selling you the system.

With NOWA, the company is 100% Quebec-owned. The systems are 100% designed and manufactured in Quebec. Before being sold, 100% of the units are tested in Quebec.

Digital threats are real and affect both individuals and large organizations. From the moment you buy a technology product that uses personal data, security becomes paramount and must cover the entire data lifecycle.

With NOWA, the system data is protected by hardware encryption on an isolated circuit. The data on the cloud portal is hosted in Canada and is redundant. The standards used comply with the recommendations of the Canadian Centre for Cyber Security.

State-of-the-art systems use endless testing loops to detect any problem preventively. One test is for the detectors, and another is for the valve. Be careful: know how to differentiate between valve maintenance and a functional test. During maintenance, a signal is sent to close and reopen the valve without the system ever receiving feedback on the success of the operation. Some systems are limited to maintenance only.

With NOWA, the detectors are tested daily. The valve is tested weekly, and an alert is immediately sent in case of malfunction.

Some insurers require an annual report listing the activities recorded on all the building’s systems. It may even be a condition for accepting your protection.

With NOWA, you can download an activity report from the web portal or the PRÉSENCE app.

The question seems trivial, but it is essential. Each condo typically has 10 detectors, and the cost of a battery ranges from 5 to 10 dollars. Calculate for a building with 15, 30, or 100 properties. When replacement must be done every two years or even annually, the added cost weighs heavily on your condo management budget. Not to mention the environmental impact.

With NOWA, the detector batteries have a 10-year lifespan. This duration is covered by a warranty.

Most manufacturers offer an online management platform. It is an interface that you will need to learn to use. Ask for a demonstration and ask questions. Can you see the status of all systems? Can you quickly identify where the alerting detector is? Is the platform up to date? When was the last update? Is it easy to transfer ownership? Pay attention to the user interface; it says a lot about the attention given to customers.

With NOWA, the building manager sees and controls all systems under their responsibility. The platform is simple, intuitive, and continuously developed in-house.

A condo owner deciding to reopen a valve in alert mode without considering why the valve was automatically closed is something we’ve seen before. Imagine the disaster! Make sure to choose a system that compartmentalizes access and limits rights according to circumstances. No user condo owner should be able to deactivate the system.

With NOWA, the detector batteries have a 10-year lifespan. This duration is covered by a warranty.

Many systems on the market require a Wi-Fi infrastructure to be installed as the router must be connected to the central modem by cable. With such an infrastructure, running wires becomes unavoidable. In a multi-story building, the installation work can become long, complex, and costly: running wires, drilling walls and slabs, etc.

With NOWA, the 4S system is hybrid; it uses both LTE and Wi-Fi networks. With LTE technology, the installation method does not require any wire running or drilling through walls or concrete slabs.

An alert will be sent in real-time as long as the system can communicate with the management platform. The same principle applies to remote control. Systems on the market maintain this link via Wi-Fi or LTE cellular network. The difference? The risks of disconnection are much higher with a Wi-Fi network: bandwidth weakening, router or modem hardware failure, required maintenance, password change, accidental disconnection, etc.

With NOWA, the 4S system is hybrid. It has its own SIM card and operates via LTE network. If necessary, it can also connect via Wi-Fi.

Post-installation support available in the days following installation is good. But you don’t install your system for a limited time; it must be a lifetime protection available at any time of day. What will happen if you need help in 5 or 10 years? On the weekend or during the night?

With NOWA, the PRÉSENCE service ensures you have lifetime 24/7 assistance for emergencies and remote system supervision.

All systems on the market issue a warning when a water leak is detected. But who is notified, and how? Is the online platform the only way to identify the alerting detector?

With NOWA, the user, administrator, and NOWA’s monitoring center receive the alert. All notification options are available: by SMS, email, online, and through the app. On-site, the screen also clearly indicates the detector in question.

Installation quality standards vary from manufacturer to manufacturer. Inquire about the requirements for your type of building. Is there a certification program? Do they have the required liability insurance? And most importantly, is the installer recognized by your insurer?

With NOWA, any project in a building with more than one property is systematically entrusted to a certified installer recognized by insurers. Certification levels are linked to the number of installations completed. Access to large-scale projects is reserved for the highest levels.

Some manufacturers choose to eliminate the control panel; the brain that communicates with the detectors and the online platform is attached directly to the inlet valve. This presents an economic advantage but also a downside; it means that it is not possible to know the system’s status or identify an alerting detector without using the online platform. You become entirely dependent on the online portal and the proper functioning of the Wi-Fi connection. Additionally, valve control is located in a hard-to-reach place.

With NOWA, the 4S control panel is a separate device from the valve. This panel is positioned in an easily accessible location. It has a screen that clearly identifies the system status as well as the concerned detector during an alert. And it allows for on-site valve control.

Partner of Insurance Companies

Vigilance Group is recommended by over 600 brokerage offices across the province and recognized by insurers.

Contact us toll-free, anywhere in Quebec

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