We're temporarily experiencing problems with our phone lines. For immediate support, please use chat.

Client Support

The Vigilance expertise

Transfer your system.

The collaboration of the main players in prevention is key to ensuring the safety of our citizens in Quebec…

Report a change to my file.

It is essential to inform us of any changes that may affect the proper operation of your security system or emergency measures…

Starting your online account

Access your Alarm.com online account by going to www.alarm.com/login and entering your username and password.

Transfer
your system.

The collaboration of key players in the prevention field is crucial to ensuring the safety of our citizens in Quebec. Vigilance Group believes in this and works with the best partners to develop value-added programs for our residential and SME customers.

Signaler un changement à mon dossier.

Update
on your contact list.

It is essential to inform us of any changes that could affect the proper functioning of your security system or emergency measures:

  • Change of home or work telephone number
  • Change of contacts on your emergency list
  • Addition of a new user (babysitter, housekeeper, roommate, etc.)
  • Acquiring a pet (which may require the addition of a special pet motion detector)

Renovations.

Please also inform us if you are carrying out any renovations that may affect the operation of your security system. If a telephone or cable company needs to work on your telephone lines, please test your security system afterwards. To avoid the risk of mobilizing unnecessary resources, call the monitoring center first, identifying yourself with your PIN, and inform the operator of the duration of your tests.

Soumission rapide

This site is registered on wpml.org as a development site. Switch to a production site key to remove this banner.