{"id":3355,"date":"2024-05-10T11:53:59","date_gmt":"2024-05-10T15:53:59","guid":{"rendered":"https:\/\/groupv.worryfreeweb.ca\/?page_id=3355"},"modified":"2024-09-16T12:44:03","modified_gmt":"2024-09-16T16:44:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/legroupevigilance.thedev.ca\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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We are at your disposal for any questions or information you may require.\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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FAQ: Frequently asked questions\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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I have a system with another company. Can I transfer my monitoring to Vigilance Group? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, most alarm systems are compatible with our monitoring center<\/a>. However, there are a few things to check before transferring your system:<\/span><\/p>

  1. If you are at the end of your contract with your current company, we will connect your system within a few days.<\/span><\/li>
  2. In those rare cases where electronic reprogramming of the alarm panel is not possible, we will replace the system board at minimal cost and connect it to our monitoring center.<\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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    Is the Vigilance Group security system connected to a police station? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    No. The security system is connected to a national network of monitoring centers<\/a> 24 hours a day. Staff acknowledge alarm signals and determine the appropriate action to be taken (validate alarm, call fire department, police or emergency medical personnel, as necessary).<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    What is the role of the monitoring center and where is it located? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Vigilance Group handles the sale, installation, maintenance and repair of equipment, as well as after-sales service. The monitoring center processes and transmits the various alarm signals received, and is responsible for alarm follow-up.<\/span><\/p>

    Monitoring centers are located in Montreal, Quebec City, Ottawa and Vancouver. The equipment combines state-of-the-art remote monitoring technology with an extensive fiber optic network. In the event of an emergency or disaster, one of these high-tech centers takes over, guaranteeing you uninterrupted service 24 hours a day.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    What if I trigger my security system and create a false alarm? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    The siren will sound. In the event of an accidental triggering, remain calm. Enter your code on the keypad, pressing down each key to deactivate your system. Wait approximately one minute and then call the monitoring center to let us know (or, if you have one, use your cell phone). Otherwise, an operator will follow the pre-set procedures.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    What do I do when I contact a monitoring center operator? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    1. Provide the main telephone number of the premises.<\/span><\/li>
    2. Identify yourself with your PIN.<\/span><\/li>
    3. State your name.<\/span><\/li>
    4. Describe the reason for your call or the cause of the alarm.<\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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      What is the role of the people on my call list? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      When your security system is triggered, an operator dials the number of the protected location. If there is no answer, or if the person answering cannot identify him\/herself with a PIN, the operator calls the police (according to established procedures).<\/span><\/p>

      The operator tries to reach a contact person on your call list.<\/span><\/p>

      In the event of prolonged absence, don’t forget to inform your contacts. If one of the people on your call list arrives on the premises after an alarm has been triggered in your absence, an external verification must first be carried out before entering the protected premises. We strongly recommend that you wait for the police to arrive before entering your home.<\/span><\/p>

      For effective intervention, contact persons must remain close to the protected area, have keys to the doors, a code to arm and disarm the system, and a PIN to identify themselves.<\/span><\/p>

      Your Vigilance Group security consultant can meet with these people to explain their responsibilities and show them how to activate and deactivate the security system. We suggest you review your call list regularly.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      Vigilance Group water leak detection and interruption system with the WaterCop valve from Dyna Quip Controls.\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      System highlights <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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